AWS  ·  Innovatus Media

The Art of AI
in Customer Experience.

An invitation-only executive afternoon, staged as an exhibition in two cities and hosted by Adam Spencer. On the craft of turning artificial intelligence into genuine human connection.

ExhibitionThe Art of AI in CX
SydneyArt Gallery of NSWTuesday 8 September 2026, 1:00 to 5:00 PM
MelbourneMelbourne MuseumThursday 10 September 2026, 1:00 to 5:00 PM
AdmissionBy invitation. Chatham House rules.
The idea

AI is built on maths. Turning it into connection is craft.

AI is built on mathematics, algorithms and large language models. Turning it into something that genuinely deepens human connection is another matter entirely, and it sits closer to an art form than an engineering problem.

Scaling AI in customer experience takes the discipline an artist brings to a canvas: intention, empathy, restraint and the courage to see things differently. The organisations winning in CX are treating it as a craft, not a cost line.

Held across two of the country's landmark cultural institutions, this is a closed-door gathering for senior leaders moving beyond pilots and into genuine, human-centred AI at scale. You will hear real scenarios rather than theory, and leave with a different perspective.

The conversation

A peer-to-peer afternoon of candid conversation, real scenarios and demonstrations of what is possible today. Some of the ground we will cover, though not all of it:

01From pilot to production. What separates the organisations scaling AI in customer experience from those still stuck in proof of concept.
02Human-centred by design. Applying intention, empathy and restraint so automation deepens connection rather than replacing it.
03The service stack in practice. Where tools such as Amazon Bedrock and Amazon Connect are reshaping experience across every channel.
04Sector realities. What AI in CX actually looks like across government, healthcare, financial services and gaming.
05Leading rather than following. The honest conversation about what is holding organisations back, and what it takes to move first.
The venues
A landmark cultural interior set for a closed-door afternoon
Art Gallery of NSW
Naala Badu building, Sydney NSW
Tue 8 Sep 2026 · 1:00 to 5:00 PM
A light-filled museum room arranged for an executive roundtable
Melbourne Museum
Treetops, Carlton VIC
Thu 10 Sep 2026 · 1:00 to 5:00 PM

Great art does not just decorate. It shifts perspective, which is exactly the outcome we are designing for. Between sessions you will have exclusive access to the exhibitions, a chance to step back, let ideas settle and return to the conversation with fresh eyes.

Your host
Adam Spencer, host of the afternoon
Adam Spencer
Academic · Broadcaster · Innovation Expert

One of Australia's most recognisable voices on artificial intelligence, cyber security and the future of work. A mathematician, broadcaster and MC with 25 years of making complex ideas land with a room, Adam hosts the afternoon and keeps the conversation sharp, candid and genuinely useful.

The afternoon is a blank canvas, where sharp thinking meets the space to think differently.

The Art of AI in CX · AWS with Innovatus Media
Choose your city
SydneyBy invitation
DateTuesday, 8 September 2026
Time1:00 PM to 5:00 PM
VenueArt Gallery of NSWNaala Badu building, Sydney NSW
FormatClosed-door afternoon. Chatham House rules.
Reserve Sydney
MelbourneBy invitation
DateThursday, 10 September 2026
Time1:00 PM to 5:00 PM
VenueMelbourne MuseumTreetops, Carlton VIC
FormatClosed-door afternoon. Chatham House rules.
Reserve Melbourne
Register your interest

Request your place.

Places across both cities are strictly limited and held by invitation. Complete the request below and the Innovatus Media team will be in touch to confirm.

Presented by

Amazon Web Services is the world's most comprehensive and broadly adopted cloud. Services such as Amazon Bedrock and Amazon Connect are helping organisations build, deploy and scale AI responsibly, and reimagine customer experience from the ground up.

Connecting Innovation. Innovatus Media partners with global technology companies to connect C-suite leaders around the world with new ideas, ways of working and technologies. Our events are private, peer-to-peer discussions, delivered with humility and an informal energy.